Refund policy
Thank you for shopping with PartsWorld Appliance LLC. Customer satisfaction is very important to us. Please review our return and refund policy carefully before making a purchase.
Return Window
We offer a 14-day return policy. You have 14 days from the date of delivery to request a return.
To be eligible for a return, the item must be:
- Unused and in the same condition as received
- In the original packaging
- Accompanied by proof of purchase or order confirmation
How to Request a Return
To initiate a return, please contact our support team by email.
Email: support@partsworld.shop
Return Address
To initiate a return, please contact us first at support@partsworld.shop with your order number and photos of the item. Our team will review your case within 1–2 business days and provide the appropriate return instructions.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
We do not charge any restocking fees.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately with photos of the issue so we can review and resolve the matter as quickly as possible.
Non-Returnable Items
The following items are not eligible for return:
- Sale items
- Gift cards
- Used or damaged products caused by customer misuse
Exchanges
If you would like to exchange an item, we recommend returning the original item first and placing a new order for the replacement product.
Lost Packages
If a package is lost during transit, please contact us immediately. After confirming the issue with the shipping carrier, we may offer:
- A replacement item, or
- A full refund
Refund Process
Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.
If approved, refunds will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.
If you have not received your refund after 10 business days from approval, please contact us.
Order Cancellations
Orders may be canceled within 24 hours of purchase free of charge.
If the order has already been processed or shipped, the return process will apply instead.
Method & Fees
Return Method: By mail
Restocking Fee: None
Refund Processing Time: Up to 10 business days
Return Shipping Cost: Customer responsibility unless item is defective or incorrect
Contact Information
PartsWorld Appliance LLC
1209 Mountain Road PL NE, STE N
Albuquerque, NM 87110, USA
Email: support@partsworld.shop
Customer Support Hours
Sunday – Thursday | 8:00 AM – 7:00 PM
We usually respond within 6 hours.